Hi Dylan! How can I help you today?
so I was expecting a callback, but it turns out my phone is shut off. because I'm still waiting for y'all to release my funds
Good news — I do not see any payments on hold from the last 60 days. If you are expecting a payment, it may be on a different account or it may already have been released.
Would you like me to pull up all your transactions?
View all transactions
I found 20 payments in your account. Please select the one you need help with so I can take a look.
Payment with Margaret Schlotmann
I found a $150.00 payment from Margaret Schlotmann on October 31, 2026, currently marked as Unclaimed.
What would you like to do with this one?
Claim it
To claim a payment, please follow these steps:
Go to your Activity page.
Find the payment from Margaret Schlotmann.
Click Accept or Claim next to the transaction.
If you don't see an option to accept or claim the payment, it may be because the payment was sent to an email address that isn't currently added to your PayPal account. You can add and confirm that email address in your account settings to receive the funds.
To know more, visit our Help Center.
it was through an invoice I created
Since this was for an invoice you created, the payment should typically be processed automatically once the sender completes it. If it is showing as "Unclaimed," it usually means the payment is waiting for you to accept it or that it was sent to an email address not yet linked to your account.
Please check your Activity page again to see if there is an Accept button for this transaction. If you still don't see it, ensure the email address used for the invoice is confirmed in your account settings.
You can learn more about how invoicing works in our Help Center.
I can't claim it because it wants me to "verify my account". when I click get verified, it just takes me to the wallet page
It looks like your account isnt currently blocked, so you should be good to go! If you were thinking of a different account, please log into that one and ask for help again. Is there anything else I can assist you with today?
I'm on that account. now you see why I'm so frustrated right now.
I understand how frustrating it is to be directed to a page that doesn't resolve the issue you're seeing.
Since your account status shows as fully restored and there are no active limitations, it's possible there's a technical glitch or a specific requirement for that invoice that isn't appearing as a standard account limitation.
To make sure we get this sorted out, I'd like to connect you with a teammate who can take a closer look at your account and that specific invoice transaction. Would you like me to connect you with a representative?
Obviously!
Would you like to chat with a Customer Service agent?
Estimated wait time is up to 1 minutes.
Yes
We received your request. An agent will respond shortly.
Hi, Dylan! You've reached the PayPal Messaging Team. My name is John. I appreciate your patience waiting for my response. I'll make sure to get the best option for you.
Hi
Thanks
Hello
This is really frustrating
I understand that you have money that you would like to claim; however, each time you try to claim it, you receive a message asking you to verify your account.
Upon reviewing your PayPal account, I can see that your account has not yet been fully verified because there is currently no bank account linked to it. To set the proper expectation, linking and confirming a bank account is one of the verification steps required in certain situations.
Once you successfully add and confirm a bank account on your PayPal account, the verification requirement can be completed, and the funds you are trying to claim should become available in your PayPal balance. I recommend linking your bank account as soon as possible so you can proceed with claiming the money.
If you need assistance adding a bank account, I'd be happy to guide you through the process. Thank you for your patience and understanding.
Look, I have had this PayPal for over 10 years. I've submitted every kind of identification you can think of. My PayPal account IS my bank account. it's where all my paychecks get deposited
this has never been an issue ever before in the past. how are you going to fix this?
For immediate resolution to your concern this has to be handled over the phone I will call you now on the number that we have in your PayPal account. Are you available right now?
DUDE
I can't receive a phone call because my phone is shut off because I can't access my paycheck
do you see the problem here
I would love, LOVE to take a phone call right now, John.
At this time, adding and confirming your bank account is the only step needed to resolve the issue. Once your bank account has been successfully linked and confirmed, the funds should become available in your PayPal balance.
I would highly recommend adding your bank account as soon as possible, as this appears to be the only issue preventing you from accessing the money. Once that's completed, you should be able to claim the funds without any further problems.
What I'm saying is, we are going to need to find a way to resolve this without a telephone. Unless you guys can call me on discord or zoom or something
So, I don't know how I can explain this any clearer: you guys already have my bank account number. YOU ARE MY BANK ACCOUNT! Am I losing my mind or something???
Like I can give you my account and routing number but you're better off just looking them up
No, PayPal is not a bank. PayPal is a financial technology and payment processing company that allows users to send, receive, and hold money electronically
yeah, emphasis on hold, apparently!
I understand the confusion. While PayPal allows you to hold and manage money, the system is specifically requesting a bank account issued by a bank or financial institution. At this time, adding and confirming your bank account is the requirement showing on your account to complete the verification process and make the funds available.
I've been a customer for over a decade, I've had countless thousands of dollars direct deposited into this account. never before have I needed any other bank account
Are you, as a representative of PayPal, inc, asserting that I have been mistaken for putting my trust and capital in PayPal these past 10+ years?
I completely understand where you're coming from, especially since you've been using PayPal for many years and have successfully received funds and direct deposits in the past without needing to add another bank account. I can certainly see why this requirement would seem unusual and frustrating.
However, based on what I'm seeing on your account, this specific payment is subject to a verification requirement. While you've been able to use your account normally before, certain transactions may trigger additional verification steps due to regulatory, security, or account-review requirements.
In this case, the system is requesting that a bank account be linked and confirmed before the funds can be made available. I understand that this has not been required for you in the past, but the requirement is specific to the current payment and account status rather than your history with PayPal.
I truly apologize for the inconvenience. At this time, adding and confirming your bank account appears to be the only action needed to complete the verification process and allow access to the funds. Once that step is completed, you should be able to proceed with claiming the payment. Thank you for your patience and understanding.
Just checking in — are you still there? I want to make sure I can continue assisting you. Please reply within the next couple of minutes so we can keep going.
Look man, I understand what you're saying, and you've been very clear on what is showing on my account. What I need to know is who I need to speak to in order to fix that. Because I do not have another bank account. And I need my money. And I am rapidly growing to regret ever trusting PayPal with said money. You've been more than clear that it was a mistake to do so. To whom else may I speak regarding this issue?
I completely understand your concern and the frustration this situation may be causing. I am a live representative, and I'll be happy to assist you with this matter. Let me review your account and explain the requirements showing on our end so we can work toward a resolution together.
I need you to escalate this to someone with the ability to make this right. I've got any kind of identity verification you could need. RealID, birth certificate, you name it. I have everything needed to comply with KYC law
there is no other representative who would be able to provide a different resolution at this time. We all follow the same account information, policies, and system requirements when reviewing accounts.
Based on the information available on your account, the option I have provided is currently the only available path forward. I understand this may not be the outcome you were hoping for, and I sincerely apologize for the frustration. My goal is to give you the most accurate information and help you resolve the issue as quickly as possible.
I understand the requirements, you've been very enumerative and thorough about them. What I'm unclear on is to whom I can speak to work to resolve this issue
Again, I can do any kind of identity verification you folks require. I just don't have another bank account
And I refuse to accept that taking my business elsewhere is the only path forward
I understand your concern. However, if you do not have a bank account to link to your PayPal account, you will not be able to complete the verification requirement for this specific payment. As a result, the funds will not be available to claim until the verification requirement has been satisfied.
At this time, we do not need any additional documents or information from you. The only requirement showing on your account is to add and confirm a bank account. Once the bank account has been successfully linked and confirmed, the funds should become available for you to claim.
As a reminder, this was an invoice I MADE THROUGH PAYPAL! And no warning was provided of this "requirement" BEFORE you decided to act as middle man for my money and then conveniently hold it for ransom
Would it be okay with you if we try to find a solution over the phone? I believe it would be easier for me to review the details with you and explain the available options. If you're available, I'd be happy to give you a call and assist you further.
John I would absolutely LOVE to accept a phone call. in fact, go ahead and call me right now. 530 920 0202
My phone service is shut off, so I would be very surprised if you're able to reach me. But hey, you never know
I'm on wifi so, maybe it'll work
I apologize, but I was unable to reach you using the phone number registered on your PayPal account.
If you would still like to receive a call, could you please provide your best contact number or an alternative phone number where we can reach you? Once I have that information, I'll be happy to arrange a callback for you.
Thank you for your patience and understanding.
I do want to go on the record that PayPal was once, and for many years, one of the only entities that I trusted to protect me from online highwaymen and bad-faith dealings. From the exact thing that PayPal is doing to me right now. Stonewalling and sand bagging in a shameless effort to steal my money. Et tu, Brutus?
Please transfer me to someone with better reading comprehension skills
As per checking, I can see that you previously had bank accounts linked to your PayPal account, specifically GO2bank, a division of Green Dot Bank ending in 1920, and First State Community Bank ending in 7074. These bank accounts are currently showing as inactive on the account.
May I know if either of these bank accounts is still active and available for use? If so, you may try linking or confirming an active bank account to help complete the verification requirement. If those bank accounts are no longer active, you may need to add and confirm a different active bank account registered in your name.
Neither of those. The former was a payroll card from a previous job. the other is my mother's bank account by the looks of it
we can try the one from my current job's payroll card if you think that'd work
Thank you for that information. To clarify, which of the two bank accounts is still active and available for use?
GO2bank, a division of Green Dot Bank ending in 1920
First State Community Bank ending in 7074
Neither
we can try my current payroll account
Routing #125109006
I can see that there is actually a verification requirement to reactivate the bank account. Because of the nature of this verification process, it needs to be handled over the phone for security purposes.
To help resolve this issue, I'll need to speak with you directly and complete the required verification. Once the verification is successful, we can review the next steps for reactivating the bank account on your PayPal account.
Sure thing, go ahead and give me a call
Do ya have Discord?
Or we could do a Google Meet? WebEx? Teams? Zoom? The world is our oyster, John.
I understand your concern. However, we can only contact customers through the phone number registered on the PayPal account. For security and privacy reasons, we are not permitted to place calls through other applications such as WhatsApp, Skype, Messenger, Telegram, or any other third-party platform.
I assure you, each and every one of those is MUCH more secure than a phone call.
I apologize, but I'm still unable to reach you using the phone number registered on your PayPal account.
Again, we can try linking my payroll account if you need a bank account. I have the account and routing # right here
Yes, John. that's because my phone is deactivated because I need my pay from yesterday to pay it!!
Do you see my dilemma?
We can certainly try to resolve this for you. However, there is an additional verification process that needs to be completed for security purposes, and it can only be handled over the phone.
Once we are able to speak with you, we can complete the required verification and review the available options on your account. Unfortunately, this process cannot be completed through messaging or chat.
I'm more than happy to accept a call in whatever medium you would like. But you're going to need to provide the medium or find another solution. I can't help but observe you keep moving the goalpost. This is feeling more and more like a scam by the minute
If you're unavailable to take a call, unfortunately we won't be able to complete the verification or resolve the issue at this time. As an alternative, you may try linking and confirming a bank account on your PayPal account, as this may help satisfy the verification requirement and allow you to proceed.
I really think it would be best if we escalated this ticket, I'm really not seeing any progress currently. I appreciate your help John.
Oh John, no I'm very much available to take a call! I am however physically unable!
If that's the case, I can go ahead and submit a ticket for further review. Our team will investigate the issue and determine the best course of action.
Please note that any updates, requests for additional information, or the final outcome of the review will be sent to the email address registered on your PayPal account.
While we cannot guarantee the outcome of the review, submitting a ticket will allow the appropriate team to take a closer look at the issue. We appreciate your patience, and we'll notify you by email as soon as there is an update.
I beg of you, John R. Let me speak to someone else, this conversation is going nowhere and I have many other things I need to do today
Thank you. To whomever takes the ticket next, please carefully review the transcript in order to appreciate the position I'm in right now
Thank you for your help, John. I hope you have a good rest of your day
In regard to this matter, I will go ahead and submit a ticket for further review. Please keep an eye on your email, as any updates or requests for additional information will be sent to the email address registered on your PayPal account.
Kindly wait for our email confirmation and further updates. At this point, you may end the chat, and our team will reach out to you within the day if additional assistance is required.
Just checking in — are you still there? I want to make sure I can continue assisting you. Please reply within the next couple of minutes so we can keep going.
Sure am
Thank you for your patience and cooperation throughout this process. If you no longer need assistance, please help me end this chat by clicking the End Chat button. We appreciate your time today, and our team will reach out if any additional information is needed.
Thank you for choosing PayPal, and have a great day!
I haven’t heard back from you yet. I’ll need to close the chat soon if there’s no response, but you can message us again anytime and we’ll be happy to help.
Still waiting for that email
You will receive it within the day after this chat. I will process it directly, which is why I'm asking you to help me end this chat.
Golly a day? That's going to be one heck of a long time for an open ticket
I will do my best to process it as quickly as possible. That is why I kindly ask for your help in ending this chat so I can work on it.
I'm literally waiting on this stupid $150 to resume my life, I have rent and a phone bill due today
So, I would prefer sooner rather than later
If you would like me to resolve this as quickly as possible, please help me end this chat so I can start working on it. If we continue to stay in the chat, there is no option for me to file a ticket on your behalf.
Since I still haven’t received a response, I’ll go ahead and close the chat for now. If you still need assistance, please reach out again anytime — we’re here to help.
Yes, reconnect me
I'm done chatting